Switching your yoga studio's management software is a big decision. Done right, it's minimally disruptive. Done poorly, it confuses your clients and creates admin chaos. Here's the step-by-step process for migrating from Mindbody to WellnessLiving.
What Can Be Migrated
WellnessLiving's migration team can transfer: - Client contact information and profiles - Visit history and attendance records - Purchase history (class packs, memberships bought) - Membership records (type, status, payment amounts) - Staff accounts and permissions
What doesn't automatically transfer: - Active classes and schedules (you'll set these up fresh) - Saved credit cards (clients will re-enter payment info) - Customized email templates
The 4-Week Migration Timeline
**Week 1: Prep** - Request WellnessLiving demo and confirm migration support is included - Export your Mindbody data (clients, purchase history) - Set up WellnessLiving account in parallel with Mindbody
**Week 2: Build** - Set up your class schedule in WellnessLiving - Configure membership types and pricing - Set up automated emails and marketing
**Week 3: Test** - Run WellnessLiving in parallel — staff test-booking, payments, check-in - Fix any configuration issues - Train staff on new interface
**Week 4: Go Live** - Announce the switch to clients at least 2 weeks before - Migration team transfers client data - Switch online booking to WellnessLiving - Download WellnessLiving branded app for clients
Communicating the Switch to Clients
The most common mistake is not giving clients enough notice. Send: 1. Email announcement 3 weeks before: "We're upgrading our booking system" 2. In-studio signage 2 weeks before 3. Reminder email 1 week before with how to download the new app 4. Day-of email with a direct link to the new app in the App Store
What to Expect After Migration
Most studios report: - First 2–4 weeks have higher-than-normal support questions from clients - After month 1, admin time decreases (WellnessLiving's interface is faster) - Cost savings are immediate ($300–400/month typically) - The clients who complain about switching are a small minority — most don't care which platform you use
The Mindbody Marketplace: Once you leave Mindbody, your studio is no longer listed on their consumer app. If the Marketplace was driving new clients, you'll need to compensate with Google Ads, Instagram, or other channels. Plan for this before switching.